SHIPPING INFORMATION
Orders placed on eu.passportal.com are processed within 3 business days from when the order is placed, all orders will be shipped from our dispatch in Germany. This does not take into account pending payment authorisation and verification. Passportal.com must be notified of any issue with delivery within 20 days of the parcel being dispatched. Passportal.com is not held responsible for any parcel that is left at a premises once delivered.
Germany
Free shipping over 100€
DPD Germany: 5€ (Delivery approximately within 3-7 business days)
DHL Germany: 8€ (Delivery approximately within 1-3 business days)
Europe
DPD Germany: 5€ (Delivery approximately within 3-7 business days)
DHL Germany: 8€ (Delivery approximately within 1-3 business days)
Europe
Free shipping from 150€
DPD International Economy: 12€ (Delivery approximately within 3-10 business days)
DHL Premium: 18€ – Free shipping from 150€ (Delivery approximately within 1-4 business days)
United Kingdom
Free shipping from 200 €
DHL Premium: €20 – Free shipping from 200€ (Delivery approximately within 1-5 business days)
DHL Premium: €20 – Free shipping from 200€ (Delivery approximately within 1-5 business days)
Please note: Customers are responsible for any shipping taxes, duties, or customs fees applicable for deliveries to the UK, our dispatch is located in Germany.
PAYMENT METHODS
Passportal.com accepts all major credit cards including Visa, MasterCard & American Express. In addition, we also accept payment via PayPal. Payments made via PayPal must come from a verified account with a confirmed shipping address. Passportal.com also offers payment via After Pay.
FRAUD PROTECTION
Once an order is processed, we reserve the right to request from the customer an email of a scan or photo of a government-issued photo ID and the front and back of your credit card. If we deem this satisfactory, your order will be processed.
SALES TAX
eu.passport.com is not responsible for any import taxes with orders internationally. You as the buyer are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Pass~Port, the buyer is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Germany may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays with delivery time.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays with delivery time.
CONTACT US
For all inquiries, please contact: info@sprouters-distribution.de